Advanced Flood Damage Clean Up & Restoration

Floods Happen! We Dry Your House, Carpet, or Property Fast

Is your house flooded? Whether your property has water damage, is in need of flood repair, or needs carpet drying – we can do it all for you!

  • Our goal is to prevent secondary damages. These could be mould, rot or material damage. The sooner we attend the better the result.
  • Our trained technicians follow international standards and drying techniques.
  • We only use state of the art New Zealand electrically compliant equipment.
  • We will dry your property as fast as possible; we monitor the drying conditions 24/7 to ensure the best conditions are maintained.
  • We work with all insurance brands throughout New Zealand.

Act quickly! Available 24/7 for flooding!

Contact Us Now For A No-Obligation Call, Email or Free Quote!

What To Do When You Find Your Property is Flooded

We May Ask​ Some Questions

When Did The Flood Happen?    Have you just arrived back from holiday and walked in to a flooded home, office or property?  This is not uncommon.  Carpet and building structures soak up liquid over time, this means the longer the time that has elapsed the deeper the liquid will be.  We adjust our drying strategies depending on the amount of time that has passed since the flood started.

Has the flooding stopped?    You may have noticed the flood before and discarded it as an unknown cause and left it at that. Until it happened again.  This can be due to a leak or overflowing that only occurs under certain circumstances.  You will need to be sure that once we start to dry your property that it will not flood again.

What is the extent of the flooding?    How many rooms, floors, and the size of the area is important to make sure we turn up with enough staff and equipment to remove the standing water and dry the affected space and materials quickly.

What is the source of the flooding?    Depending on the source of the flood it can change the actions we take to remediate.  See below for the categories and the correct methods of remediation.

Categories

Flooded Property / House / Carpet Description

Flood Restoration Solution

Category 1 – “Clean Water”

  • Flooding from a source that has no substantial risk of causing illness from human exposure.
  • Floods that originate from a clean source and has only touched clean surfaces.
  • Has not sat in the structure for more than 72hrs (approx 3 days).
  • Extraction of liquid with powerful extraction vacuums
  • Lift carpets and install air blowers underneath
  • Install commercial sized LGR dehumidifiers
  • Moisture measurements with hygrometer and moisture meter
  • Install 24/7 monitoring stations to ensure good drying conditions

Category 2 – “Grey Water”

  • Flooding from a source carrying significant degree of contamination and likely to cause discomfort or illness from human exposure.
  • Floods that originate from unclean sources or has touched unclean or unmaintained surfaces.
  • Has been in the structure for no more than 5 days.
  • Extraction of liquid with powerful extraction vacuums
  • Carpets cleaned with hot water extraction
  • Lift carpets and install air blowers underneath
  • Remove and dispose of underlay, and porous items
  • Install commercial sized LGR dehumidifiers
  • Moisture measurements with hygrometer and moisture meter
  • Install 24/7 monitoring stations to ensure good drying conditions

Category 3 – “Black Water”

  • Flooding from a source that is most likely to be grossly unsanitary or contaminated and is pathogenic.
  • Floods that originate or have had contact with sewage. Or any water that has flown overground (river, sea, etc).  
  • Has been in the structure for more than 5 days.
  • Extraction of liquid & solids 
  • Remove and dispose of carpet, underlay, and porous items
  • Remove and dispose of skirtings, architraves and plasterboard that has been touched by contaminated substances
  • Use biocide’s, antimicrobial’s or likewise to decontaminate structure and hard surfaces
  • Clean and flush all areas
  • Install commercial sized LGR dehumidifiers
  • Moisture measurements with hygrometer and moisture meter
  • Install 24/7 monitoring stations to ensure good drying conditions

Special Situations

  • Floods where regulated hazardous substances may be present, eg. Asbestos containing material or Clandestine P or Meth Labs – Will require special training to be able to dry the flooded area safely and consider the issuue of the hazardous materials.

  • Mostly a combination of all the above items however third parties may be required to safely treat, remove, dispose or assess the materials within the flooded property

Step 2 - We're on our way. Protect your contents from further damage & take photos

Now that we are on our way and the flooding has stopped you can start to move your personal items out of the affected area into a safe location.  Before you do so please take photos of the pre-existing condition of all the items, with our specialty software we will even send you a unique link to be able to send the photos directly to our flood inspection and monitoring software. If your contents are wet and damaged please leave them in a room that we will be able to put our dehumidifiers and air blowers in to dry theses contents for you.

We will need as much of your furniture off of the wet carpet as possible so we can dry the carpet effectively.  If you have photos, pictures, art or expensive items hanging on the wall they should be taken down and stored safely as the machines produce a decent amount of air that may dislodge them.

If it is a grey or black water flood, the items may be unhygienic to restore and keep, therefore it may be best to dispose of theses items.   Remember to take photos for insurance purposes.

Who do we Service?

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  • Insurance Providers
  • Loss Adjusters
  • Facilities Managers
  • Claims Managers
  • Government Agencies
  • Health Care Facilities
  • Home Owners & Tenants
  • Property Managers
  • Real Estate Agencies
  • Property Investors
  • Body Corporates
  • Food Processing Facilities
  • Defence Force
  • and more….

FREE QUOTES AVAILABLE!

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